The percentage of bookings where the person who reserved a resource does not show up or check in, wasting the reserved capacity.
No-show rate measures how often booked resources go unused because the person who made the reservation did not turn up. A high no-show rate means desks, rooms, or parking spots are blocked on the calendar but sitting empty in reality. This is one of the biggest sources of wasted capacity in shared workspaces.
Typical no-show rates for meeting rooms range from 20% to 40% without any enforcement mechanism. The fix is usually a check-in policy: if nobody confirms their presence within a set window (e.g. 10 or 15 minutes), the booking is automatically released and the space becomes available to others.
Tracking no-show rates over time helps organisations identify chronic over-bookers, adjust policies, and understand the gap between nominal demand and actual usage. Reducing the no-show rate directly increases effective utilization without adding any physical space.
A process requiring people to confirm their physical presence at a booked resource, typically within a set time window, or the booking is automatically released.
A meeting room booking where nobody shows up, leaving the room occupied on the calendar but physically empty and unavailable to others.
The percentage of available workspace being actively used, calculated as occupied hours divided by total available hours.
A set of configurable rules that govern how resources can be reserved, including lead times, maximum durations, cancellation windows, and access restrictions.