Rules and workflows that automatically handle booking tasks like recurring reservations, no-show releases, waitlist promotions, and notifications.
Booking automation removes repetitive manual tasks from the reservation process. Common automations include recurring bookings (same desk every Tuesday), automatic no-show release (free up the room if nobody checks in after 15 minutes), waitlist promotion (give the next person in line the spot), and reminder notifications (email or push notification before a booking starts).
More advanced automation uses rules engines or AI. For example, a system might automatically assign desks to optimise team proximity, or adjust booking windows based on demand patterns. API integrations allow external tools and chatbots to create and manage bookings programmatically.
The goal is to reduce the administrative burden on both employees and facilities teams. Instead of someone manually reviewing and releasing unused bookings at the end of each day, the system handles it. Instead of emailing a facilities manager to set up a recurring booking, the employee does it themselves in seconds.
A digital tool that allows employees to reserve workspaces in advance, see real-time availability, and manage flexible seating arrangements.
A process requiring people to confirm their physical presence at a booked resource, typically within a set time window, or the booking is automatically released.
The percentage of bookings where the person who reserved a resource does not show up or check in, wasting the reserved capacity.
A set of configurable rules that govern how resources can be reserved, including lead times, maximum durations, cancellation windows, and access restrictions.